There are 4 internet providers in Kuwait: Qualitynet, Fasttelco, KEMS, and Gulfnet.
I've tried Fasttelco. To be honest the internet service is really fast. You get what you pay for. But everything other than the internet service sucks. The human support is terrible. From the tech support, to the sales, to customer service. My bad experience with them goes something like this:
I'm with them for about a year. Everything is perfect. But then my subscription is up and I have to renew it. So thinking that this is a high tech company, I decide to renew online. This is where it all started going sour. First of all when you renew online, you don't get any upgrades or promotions that are on at the time. The stupid online feature doesn't even work. They didn't receive my payment, they cut the line for 4 days. They gave me the run around, i spoke to at least 10 different people. Each one gives me a different reason for why my line was cut.
I had to go the bank and get them a statement verifying the payment. So now I want the promos because I'm not entitled to the 6x upgrade. So I call the service number and speak to about 5 different people. They make me go to the sales office. At the office they send me an email to the main branch. Why could they just do that on the phone? That took a couple of days to work. That's not bad enough, when they upgraded the feature, they created a duplicate account, which once again cut the internet. So now I'm out at least 7 days of internet i paid for. So I finally had enough of their bull, and canceled.
The thing that bothered me the most is that they cut the line without giving me a warning. Its my problem now. I have run around and try to figure things out. Its not there problem. Also through the whole thing, no one once apologized to me, although it was their incompetence. So the bottom line is, stay away from Fasttelco if you don't want added frustration.
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